Privacy Policy

Who we are

ON DEE MOVE provides tracked logistics across Nigeria — in-state and interstate. Customers book and follow deliveries in the Track app. Couriers complete jobs and share live progress in the Rider app. For privacy questions, contact support@ondeemove.com.

Information we collect

Depending on how you use the Services, we may collect:

• Account details — name, phone number, email, and business profile information when you create a personal or business account.
• Delivery details — pickup and dropoff addresses, package descriptions, preferred delivery speed, and payment choice (pay online or pay on delivery).
• Tracking codes — unique codes such as 4T-XXXXXXXX that identify a booking so you or a guest can follow progress without signing in.
• Location data — live GPS from Rider devices during active trips so customers can see progress on the map after pickup.
• Rider verification — identity and onboarding information required to approve couriers before they receive jobs.
• Device and usage data — app version, device type, approximate network info, and interaction logs needed to keep the Services reliable and secure.
• Support communications — messages you send to our support team.

How we use information

We use personal information to:

• Create and manage bookings, tracking codes, and delivery status updates.
• Show live maps and rider contact details after pickup.
• Assign jobs to riders, verify rider identity, and process earnings or payout requests.
• Process or record payments when you pay online, or record pay-on-delivery outcomes.
• Provide customer support and respond to disputes or safety concerns.
• Improve reliability, prevent fraud or abuse, and meet legal obligations in Nigeria.

Guest tracking

Anyone with a valid tracking code can view delivery status and related journey information without creating an account. Sharing a tracking code gives others access to that delivery’s progress. Only share codes with people you trust.

Location and Rider GPS

Background location is used for riders only while a delivery is active, so customers can follow the trip. Location sharing for a trip stops when the delivery is completed or cancelled. We do not sell location data.

Payments

You may pay online at booking or choose pay on delivery (sender or recipient). Payment processors may receive the information needed to complete a transaction. We do not store full card numbers on our servers when payment is handled by a third-party processor.

Sharing of information

We share information only as needed to operate the Services:

• With riders assigned to your delivery (addresses, package notes, and contact details required to complete the job).
• With customers tracking a delivery (status, ETA-related updates, and live map after pickup).
• With service providers who help us host apps, send notifications, process payments, or provide support — under appropriate agreements.
• When required by law, regulation, or a valid legal request in Nigeria.
• In connection with a business transfer, subject to continued protection of your information.

Retention

We keep personal information for as long as needed to provide the Services, resolve disputes, meet accounting or legal requirements, and protect against fraud. Tracking and trip records may be retained for a limited period after delivery for support and audit purposes, then deleted or anonymised where feasible.

Security

We use technical and organisational measures designed to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; please protect your device and account credentials.

Your rights

Subject to Nigerian data protection law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. Guest trackers who only use a code may have limited account-based rights. To exercise rights, email ${SUPPORT_EMAIL}. You may also lodge a complaint with the relevant Nigerian data protection authority.

Children

The Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact support@ondeemove.com and we will take appropriate steps.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Services after an update means you accept the revised policy where permitted by law.

Contact

For privacy requests or questions about ON DEE MOVE, contact us at support@ondeemove.com.